Notes from Chris

Episode 2065

After completing two long sessions with a client, a new coach received a request for a refund. Should she revise her policy of “money back with no questions asked”?

This is one of those frustrating experiences that you sometimes deal with, especially in a new business where you’re trying to figure out who your ideal customer is, what’s the best way to market to them, and so on.

"I just had a frustrating experience and wanted to get your input. After completing three hours of coaching (split into two different sessions), a new client emailed me to ask for a refund.

Technically I do say on my website that satisfaction is guaranteed, but I've never had anyone actually go through the personalized training I provide and then ask for their money back. One time someone quit early in the first session, but that was different.

Since I have the guarantee I'm going to give them their money, but I'm annoyed by this experience. Should I change the language on my website to avoid this in the future, or just not worry about it and assume it won't happen often?"

Listen to today's episode to learn more...

 

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  SEE ALSO:

• Catholic Designer Creates Stylish Apparel Line: What shall it profit a man to gain the whole world but not sell any t-shirts? This designer cast his bread upon the waters and ended up with a profitable fashion line.
• Seattle Couple Creates New “Income LiveStream”: When a married couple runs into logistical problems at their wedding, it leads to an innovative service that other engaged couples need during the pandemic.
• Role-Playing Pastor Rolls The Dice On $2800/Month Hustle: Listener success story! This Presbyterian minister turns to his lifelong interest in role-playing games to set up a sustainable second income source.

Inspiration is good; inspiration combined with action is better. Now get back to work!

Yours in the revolution,

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