2034
5 min 53 sec

Q&A: “I don’t know where my customers are coming from…”

A consultant wonders how customers are finding them. If you don’t know the answer to this question, you might be doing the wrong things—but how do you find out?
Q&A

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What It's About

Today's listener seeks advice on how to learn more about their customers.

Notes from Chris

Episode 2034
A consultant wonders how customers are finding them. If you don’t know the answer to this question, you might be doing the wrong things—but how do you find out?

First, why is this important? As I said, you could be making decisions based on incorrect information. You could be spending a lot of time on Instagram even though not a single client has ever found you that way. You could be devoting hours to writing a blog that no one reads. And it’s not just your time, as important as that is—you could be spending money on ads that aren’t converting. But if you have customers coming in from another source, you might misattribute them to the ads and keep wasting money.

You get it, right? Let’s see if we can help this caller.

"Google analytics doesn't show nearly as much info as it used to. Most search terms are blocked in the reports, so I really don't know where people are coming from.

I want to invest in some ads for my consulting service but since I know most money spent on advertising is wasted, I want to make sure I spend it in the right place. How can I figure out which website visitors are most profitable?"

Listen to today's episode to learn more...

 
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Inspiration is good; inspiration combined with action is better. Now get back to work!

Yours in the revolution,

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To infinity and beyond,

Chris Guillebeau