What It's About
Today's caller is usually quite jolly, but global issues have got him worried.
Notes from Chris
Episode 1820
Season’s greetings! A very special listener question came in overnight. We never repeat stories or callers here—I always want to give you something fresh and new—but in this case, the same caller we heard from last year is back with a new challenge. He’s in the business of making a lot of deliveries in a concentrated period of time. Over the years he’s had to deal with a lot of difficulties and challenges, but perhaps none greater than the holiday seasons of 2020 and now 2021. Let’s go to a remote location for this question … after the non-seasonal yet still relevant message from our sponsor."Hi Chris, my name is Kris as well and I'm calling once again from my warehouse in the northern part of Finland. For the past several hundred years I've been going around the world every December to deliver gifts to children ... but the past two years have been harder than anything I can remember! I called in last year to complain about how kids weren't excited about getting hand sanitizer in their stocking ... and also the fact that a lot of parents didn't want strange men in their homes. Well, good news: it was hard, but we got through the worst of it! ... or so I thought. This year, we're all doing better. Countries are reopening and I'm heading out to Thailand shortly. And I'm happy to report that all of the elves are fully vaccinated! Unfortunately, we have another serious problem on our hands: the global supply chain crisis. I've got a long list of stops to make, and half of my stock is stuck on container ships somewhere in the middle of the ocean. How can we save Christmas ... again??"Listen to today's episode to learn more...
SEE ALSO:
- Global Supply Chain Adventures: American Ships Brazilian Hair to Liberia: This shipping executive’s foreign friends struggled to get their hands on the American goods he took for granted. His new business now delivers thousands of packages a month to countries like Liberia and Hungary.
- Failure Friday: Supplier Problem Harms Client Relationship: In this week’s Failure Friday segment, we hear from an attorney who sells cork sunglasses (not at the seashore…). When a client placed a large order, a long delay in China caused the relationship to break down.
- Failure Friday: Tea Supply Chain Meets Its Matcha: In this week’s Failure Friday segment, we hear from Luciana Torous, the founder and owner of 3 Leaf Tea. She had relied on the same supplier from Japan for years—but that supplier threatened to disappear just as the pandemic was disrupting supply chains everywhere.
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