2818
5 min 41 sec

Q&A: “My subscribers are paying for nothing…”

In this episode, we explore how to handle the ethical dilemma of charging subscribers without fully delivering a service. What do you do if you stop providing something—but buyers keep paying??

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What It's About

An interesting dilemma from a newsletter publisher.

Notes from Chris

Episode 2818
Today’s question comes from Rachel in Baltimore, Maryland. She started a subscription-based newsletter last year and got 50 signups, but recently she’s been struggling to deliver the promised value to her subscribers. Rachel is concerned about the ethical implications of continuing to charge her subscribers without fully delivering the service.

If you’ve ever faced a similar dilemma, this episode is for you. Let’s explore how Rachel can handle this situation fairly without canceling everyone and still relying on the income.

"Hey Chris, I’m Rachel from Baltimore, Maryland. Last year I started a subscription-based newsletter, and I got 50 signups! That was awesome, but recently I’ve faced some challenges that have made it difficult to deliver the promised value to my subscribers. I’m concerned about the ethical implications of continuing to charge people without fully delivering the service. What’s your take on this situation? How can I handle it in a way that’s fair to my subscribers without just canceling everyone, since I rely on the income? I’m hoping you can help me thread the needle here."

Listen to today's episode to learn more...

 
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Inspiration is good; inspiration combined with action is better. Now get back to work!

Yours in the revolution,

cg-sig-newsletter


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To infinity and beyond,

Chris Guillebeau