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Episode 2180
I get to hear about all kinds of interesting customer experiences. Of course, many customers are awesome and amazing … commerce is what the makes the world go around, etc. etc. But one thing I also believe is that the customer is not always right. Sometimes the customer is wrong! Sometimes it’s not worth chasing business. Sometimes you should fire customers when they’re a burden that prevents you from serving other people. So this brings me to today’s caller. I’ll just let you hear her question without further commentary from me that precedes it. Then we’ll talk about it!"Hey there, this is Rebecca, longtime listener and fan. This is a weird one and I already know what you'll say about it - at least I think so - but I thought I'd ask anyway, just because it's been bothering me. The short version is that a customer came to an event I did, and they didn't pay beforehand. That's not a huge deal on its own, because sometimes people pay on the spot. The problem is that after the event, she tried to barter with me instead of paying. Seriously! She offered her services in energy healing in exchange for the ticket price, to which I thought ... I dunno, maybe I'd prefer you pay with your credit card like everyone else? I politely declined her offer and she paid up, but I could tell she wasn’t happy about it. To me it just seems presumptuous to do what she did, but tell me if I'm wrong and if I should have been happy to barter after the sale. I can handle it, don’t worry! "Listen to today's episode to learn more... Yours in the revolution,
