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Episode 3167
Growth is a double-edged chef’s knife: more orders, more revenue—and a flood of “Where’s my package?” pings at 11 p.m. Lucas’s e-commerce shop is a dream come true, except it’s devouring his weekends. The problem isn’t just volume; it’s the expectation of instant replies in the Amazon era. The good news: you can deliver great service without being on call 24/7. Today we’ll build a lightweight customer-service stack that scales with one person and zero burnout."So my one-person e-commerce shop is doing well—but my inbox is out of control. I’m spending nights and weekends answering customer emails, handling returns, and chasing shipping issues. I don’t have the budget for a full-time support rep yet, but I also can’t keep sacrificing all my free time. How can a solopreneur manage customer service efficiently, set boundaries, and maybe automate some of it without hurting the business? I’d love to know any thoughts or tips you can share."Listen to today's episode to learn more... Yours in the revolution,
