What It's About
Does every website need live chat?
Notes from Chris
Episode 3076
Have you ever visited a website and been greeted by a little chat box asking if you need help? Live chat has become a common feature for online businesses, but is it actually worth it? That’s what today’s question is about. A business owner is considering adding live chat but isn’t sure if it will boost sales and engagement—or just add unnecessary work. Let’s break down when live chat is a great addition, when it’s a distraction, and what to consider before implementing it."I run an online store selling specialty coffee equipment, and I’ve been thinking about adding a live chat feature to my website. I’ve read that it can help increase sales and improve customer experience, but I’m also worried it might create extra work for me. I don’t have a big team, and I can’t be available to answer questions 24/7. I’ve seen AI-powered chatbots advertised as a solution, but I don’t know if they actually work or if they’ll just annoy customers. Is live chat worth it for a small business like mine?"Listen to today's episode to learn more...
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